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 Water Damage F.A.Q. 

Water Damage Tips!

You should strongly consider using a water damage mitigation or restoration company to handle any water damage issue to prevent the possibility of future problems and to insure against mold growth. The following information is designed to help property owners that have suffered water damage and are looking for answers to their very common questions.

Sewage flooded ths basement in chicago


Water Damage: What Can I Expect From 2nd Chance Water Restoration of Chicago?

You can trust 2nd Chance Water Restoration of Chicago, when it comes to taking care of your home or business during a water damage emergency service call to handle the situation in an efficient manner thus saving you potentially thousands of dollars in repair cost. We are very experienced and certified in water restoration and mold remediation, so we know how to use our state of the art industrial sized drying equipment to get your home, or place of business dried out in a hurry following a water damage loss. You can expect our service pros to relieve the stress and anxiety that comes along with having to remove water from your property.

Frequently Asked Questions about water damage and mold:

What are your pro service areas? 

We serve the entire Chicago area, but you find the whole city and county list here.

Should I call my Insurance?

A phone call to your Insurance company is always a good place to start. We specialize in directly billing insurance companies, so our customers don’t have to spend their own money mitigating the water damage and restoring the property to it’s pre-loss condition. We will speak to the insurance adjuster to make sure that you get the appropriate coverage to get the water removal work done right away. We have an excellent reputation with a lot of insurance companies that provide water damage loss coverage to the Chicago land area, which helps the water restoration projects that we do run smoothly from start to finish.

Should I have my insurance adjuster come out before I start the water damage mitigation process?

No, absolutely not. Your insurance companies will expect you to mitigate the damage as soon as possible, or it may jeopardize your coverage. Now, mitigation means stop water damage from spreading, so it isn’t usually a good idea to go about ripping the place apart, until the adjuster speaks to the water damage service pro first about coverage and the exact conditions and unique situation of the particular water damage event in question. Our water damage service pros are aware of the approximate procedures to insure that work isn’t done outside of what the industry norm for the condition of this particular water damage event call for. Make sure to take a lot of photos, or video,if possible before, during, and after,the work to document the water damage event. Remember to do mitigation work and not restoration work, until the adjuster is aware of what is going to happen and why.

How safe is my property, if I removed all the standing water?

Standing water unfortunately isn’t the only issue that one faces, when their property suffers a water damage event. Making sure all affected cellulose materials are completely dried, or removed within 48-72 hours is essential to prevent mold growth from becoming an issue. Structural drying with professional size air movers and large dehumidifiers is essential to proper drying of affected building materials.

Should I call a water restoration company or is it ok to use a General Contractor to fix the water damage?

A water mitigation or water restoration company, like 2nd Chance Water Restoration of Chicago, specializing in water damage and mold remediation combines certifications, training, experience, proper equipment designed for the task at hand and know-how needed to deal with any water damage situation. A general contractor may not have the necessary experience, knowledge, or tools, that are needed to mitigate or remediate the negative effects of water damage. You can use a general contractor of your choosing once the property is ready to be rebuilt after the drying process is complete.

This water damage carpet got removed
Do I need to find a reconstruction contractor to do the repairs after the water restoration is done?

2nd Chance Water Restoration generally doesn’t rebuild the property, or restore the damage back to pre loss condition. We specialize in emergency response and rapid water removal and that is what we are the best out in the entire Chicago area. no one will dry your property faster, or safer than 2nd Chance Water Restoration. look at our reviews on Yelp and Google. We have a great reputation for a reason. We are the best water removal company in Chicago.
Are there any chemicals, or disinfectants used that could be harmful to humans, or animals?

We prefer to avoid biocides concentrating on applying surfactants and antimicrobials like common dish soap or green products to eliminate mold growth.
Is the restoration work guaranteed?

We have the reputation that we do, because we believe in making people as happy as possible and stand behind every water restoration and mold remediation no that we do.

Can I prevent water damage to my property?

Most water damage issues in the great Chicago area are caused by indoor plumbing failures such as broken plumbing supply lines, which is a result of poor insulation, or lack of maintenance. You can prevent a lot of water damage issues that your property may face with regular maintenance, frequent inspections, and the necessary upkeep. You and everyone else in the property should definitely know how to shut off your plumbing system’s water supply. You would be wise to check your household appliances every six months, or so to make sure that the hoses are in good shape and nothing is clogging the drains. Check under sinks and appliances to look for water damage and signs of corrosion. Water heaters can have small leaks long, before they explode, so check them every few months. Being familiar with your water bill and check your water meter to make sure it isn’t running like crazy, when your water is off is borderline genius.

How much will this water damage cost?

We don’t make our own pricing as we go through the industry standard Xactimate estimating software, which is widely used by insurance companies and independent adjusters to set a fair price based off the scope of work and the local zip code. The insurance company, insurance adjusters, and water damage restoration company all should have the exact invoice amount based off the work that was done. Xactware is a third party company that uses data from years of research to come up with a price that is fair for all parties involved in a water damage loss situation. There are many unforeseen variables and unique challenges in every water damage situation, so it is almost impossible to provide an accurate estimate over the phone, which is why 2nd Chance Water Restoration of Chicago is available 24-7 365/year to provide a complete free estimate any time day, or night. Just give a call at 630-546-2239!

Do you need access to the property during the drying process?

Once the water is removed and the drying process has begun, a 2nd Chance Water Restoration pro service tech, will need to be able to monitor and control the moisture and humidity levels in the property. Allowing access to the property, until the moisture and humidity levels are back to normal allows us to insure the property dries as fast as possible every time thus preventing mold growth.

Can I open the doors or windows?

The answer is usually no,but it depends on the weather outside compared to the conditions outside. The air movers and dehumidifiers should never be turned off even, if you are able to open the windows. Usually you would be better off leaving everything closed nice and tight, so it is a controlled drying environment. Always talk to the service pro that is handling the water damage mitigation first. Our restoration service pros will know how to set the conditions to be perfect for the best drying possible.

Why is the air in the property so hot and dry?

It is a side effect of the drying process that will return to normal, when the work is complete and the drying equipment is removed. It really means that your home is drying properly.

Can I remove the water, cleanup the mess, and dry out the affect area myself?

Water damage that has saturated flooring, drywall, baseboards, should be dried out professionally, unless you have thermal imaging cameras, moisture meters, professional size air movers, industrial size dehumidifiers, and know to properly install the equipment and monitor it for the most effective drying process possible. Wet cellulose material like drywall, flooring, furniture, and baseboards are the perfect breeding grounds for peak mold growth. Your shop vac and homeowner fans and dehumidifiers usually aren’t powerful enough to sufficiently dry the in a quick enough time period. A pro service tech like those at 2nd Chance Water Restoration has the right equipment and knowledge to help you mitigate the water damage loss cheaper than you could ever it do on your own. Also, we do all the work and directly bill your insurance company.

Should I turn on my heater, or air conditioning to help the drying process?

Do not do anything to affect the drying process without speaking to the service pro first.

Why do you need to monitor the equipment during the drying process?

We check to make sure that every square inch of affected building material is dry within 72 hours, if possible which means that we may need to. Make adjustments to heat and air flow for efficient drying.

Do I have to leave the property during the water restoration project?

It is your property and we believe that you are the king, or queen of the castle. We just hope that you take safety into consideration. Water damages in areas like the kitchen, stairways, and bathrooms may make it undesirable, or next to impossible to st in the property comfortably. Most insurance compline will cover accommodations during a water damage event to insure safety and prevent issues. Keep in mind that the drying equipment is loud and generates a lot of heat as well.

What if I want to make some changes to the property since it suffered water damage and I have to rebuild it anyway?

One of the few good things about a water damage situation is that it provides a opportunity for some customers to make changes that they were already considering, but may not have been able to do for a variety of reasons. Your insurance company will cover the cost to replace the damage materials and structures on your property only, but it will still potentially save you a lot of money that you would have had to come out of pocket completely had you not experienced a water damage issue. .

How does one check the kitchen for water damage?

Check under the sink for any signs of water leaks like corrosion, wet household items under the sink, or rust stains. Take everything out from under the sink,so you have a clear view and make sure to check the pipes and connections for signs of dripping.Run the water. Check the dishwasher for signs of water damage. Check under and behind the fridge for any signs of leaking. Make sure connections to the ice maker are tight and that hose is not kinked, or pinched. Make sure you check the drainage pan regularly for any signs of mold, or water pooling.

Can I shut the drying equipment off at night, so I can sleep better?

A house full of air movers and dehumidifiers can be a hot, loud, and very uncomfortable place to live, but it is essential that you leave the drying equipment running continuously, so that the property dries as fast as possible to prevent mold growth. The continuous heat and air flow that the large dehumidifiers and air movers produce can mean the difference between replacing and saving sensitive building materials like drywall, carpet, cabinets and hard surface flooring. It takes a while for the air mover and dehumidifiers to heat up, but a lot less time for the wet materials to cool down, when the equipment is turned off. It way better to leave the drying equipment running, because it greatly reduces mold growth and bad odors from developing. Most insurance companies will provide funds for alternative living accommodations and transportation, if the property is not livable during the water mitigation, or restoration project.

What should I do if the wall, cabinet, or backsplash around the sink is warped, softer, discolored, or producing a bad odor?

These are all signs that you either have a plumbing supply line issue behind the wall, or rain water is getting in somewhere most likely around the window. You should call 2nd Chance Water Restoration at 630-546-2239 for a free estimate immediately.

Where should I check for water damage in the bathroom?

Look in the vanity, or under the sink for staining, or signs of water while checking to make sure connections are tight and hoses show no sign of excessive water, or condensation. Make sure that plumbing supply lines to the the tub, sink, and toilet are not kinked, or pinched. Replace punched, or kinked plumbing supply lines. Check for obvious signs of water damage around the tub, or shower looking for loose, or moldy tiles, or fixtures. Check the firmness of drywall and flooring. Using an exhaust fan is wise as they greatly reduce the day to day humidity levels in the bathroom helping to prevent mold growth. Leaving the doors and windows open during showers may also be a good idea depending on the weather.

What effects will water damage have on my property?

Drywall will begin to sag and disintegrate in a soft moldy mess. Wood that suffered water damage will swell, buckle, warp, and eventually rot. Paint beings to peel, or bubble. Carpets and carpet padding will begin to stink, deteriorate and need to be removed, if not dried quickly. Electrical items such as lamps, televisions, and other outlets can malfunction, short circuit, or become a fire hazard. If water is contaminated with sewage, or other hazardous materials, then you definitely need to call a water damage service pro like those at 2nd Chance Water Restoration at 630-546-2239 today! Water damage will not only destroy your building materials should it be left unattended as it will also cause mold growth.

What does 2nd Chance Water Restoration use to dry the water damage?

After we have extracted the water, the affected area will be contained and any water damaged materials that are not salvageable will be removed and the drying process can begin. We install industrial air movers and industrial size low grain refrigerant dehumidifiers are installed to expedite the drying process by restoring the humidity and moisture levels in the air and affect building materials back to a normal dry state. Household fans are not powerful enough to do the job fast enough to prevent mold.

How long does it take to dry out a property that suffered water damage?

Most water damage jobs are complete within three days. However, it can take up to five days depending on conditions like saturation levels, length of time since water damage originally occurred, and air flow/heat possibilities which can be affected by power limitations and other factors.

What about Mold?

Mold will be a concern if areas affected by water damage are not treated with antimicrobials and completely dry within 72 hours. If mold appears to be present, when you discover the water damage, then you get a mold test right away. For more information on mold grow and testing click here. We are fully trained, equipped, and certified to handle any mold remediation situation in the greater Chicago area.

My carpets are wet from a septic sewer backup, so can they just get cleaned?

The answer is unfortunately a big no, because sewage water needs to be handled with a special degree of care with removal and replacement of wet materials being the right way to go for health reasons.

Have a question that you don’t see answered here? Call us today at 630-546-2239 for a free water damage mitigation estimate. We proudly offer pro water damage service to the greater Chicago area.